Refund policy

In store Returns:

Full priced items* can be returned for store credit or exchange up to 7 days from the date you made your purchase.

To be eligible for a return, your item/s must be unused with original tags and packaging.

Once an item has been exchanged, it is final sale, our system does not allow for multiple exchanges. Any item purchased with a store credit from a return is also final sale. 

Sale items are final sale.

Online Policy:

Full priced items* can be returned for store credit, exchange or refund up to 7 days from the date you received your parcel. This means the item must have landed in store with us within 7 days.

To be eligible for a return, your item/s must be unused with original tags and packaging. Please ensure packages are sent back fully enclosed and in the same or similar bag size that you received them. We reserve the right to refuse returns if they are not properly packaged. Online returns can also be processed if returned to store.

*Please note perfume, swimwear, socks and earrings are non-returnable nor refundable due to hygiene procedures.

If you have signed up to our loyalty system more than once to gain another discount, this sale will be final.

To complete your return, fill out the returns form enclosed in your parcel and send back to us at the provided address. If you would like to organise an exchange email us at hello@uncommonshop.co.nz.

Once your return is received and accepted, we will issue your store credit, process your exchange or refund.

Refunds are applied to your original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. We do not take responsibility for any parcel that gets lost on its way back to us, and recommend you use a tracked shipping service.

If you are unable to return your parcel to us within 7 days, you must discuss this with us before your 7 day window for return is up. We will make an allowance for delays in the post as long as you have endeavoured to get your order back to us within the time frame. 

Once an item has been exchanged, it is final sale, our system does not allow for multiple exchanges. Any item purchased with a store credit from a return is also final sale. 

Sale items:

Sale items are final sale and non-refundable or exchangeable for cash or store credit. If you have any questions about sizing or require more information on a product before purchasing, please get in touch prior to placing your order and we will be happy to help in any way that we can. Sale includes any discount offered other than your unique welcome discount code. If you have signed up to our loyalty system more than once to gain another discount, this sale will be final.

Australian orders:

Full priced items* can be returned for store credit or exchange up to 14 days from the date you received your parcel. This means the item must have landed back in store with us within 14 days.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. We do not take responsibility for any parcel that gets lost on its way back to us, and recommend you use a tracked shipping service.

If you choose to exchange your item/s, the cost of shipping your new item will be invoiced to you. 

Rest of The World:

Countries outside of New Zealand & Australia are not eligible for return or exchange unless the item is deemed faulty.

Online orders made in store are considered in store purchases and will fall under our in store returns policy.

Faulty items:

If you believe your item is faulty please email us with a description of the fault and some pictures.
We will make contact with our supplier and advise on the next steps. We will fulfil our obligations under the Consumer Guarantees Act

Order cancellations:

Any order may be canceled prior to being packaged for shipping or after if it is still in our possession. Please note, sometimes we do package our orders immediately when they come through to send it out with our next courier pickup. Any orders canceled will be refunded within 5 working days, less any fees from Shopify, Shop Pay, Afterpay etc. 

International cancellations will be refunded less any of the fees listed above, and the shipping cost if your order has been processed but is still on site.
 
Lost Parcels:

All of our parcels are sent without requiring a signature, we recommend getting your items sent to a work address if you do not have a secure location at home. If your parcel has not arrived we will do our very best to locate it on your behalf, and refund or replace if it is deemed lost by New Zealand Post or DHL. We are not responsible for a parcel that has gone missing if our courier company provides evidence of successful delivery.